Calls waiting
23
Service level
78%
AI contained
38%
Customer 360
Amina Wanjiru
Verified · 2 open cases · WhatsApp
AI Copilot
Offer payment reversal — policy allows within 3 business days.
One workspace for every channel
Platform tour
Explore the workspaces your teams use every day.
Customer journey
Contact
Customer calls or messages on any channel
Identify
Caller matched and identity verified
Route
Skills, language and VIP routing
Assist
AI Copilot surfaces answers and policy
Resolve
Case updated, summary reviewed
Improve
Quality, coaching and analytics
AI capabilities
Answer routine calls, authenticate customers and hand off with full context.
Resolve WhatsApp and web chat enquiries around the clock with approved answers.
Live suggestions, knowledge search and draft summaries agents review before saving.
Analytics
Hover the charts — every view is interactive.
Illustrative demo data
184,920
Interactions
Illustrative demo data
131
Agents
Integrations
Solutions
Secure verification, collections and fraud escalation.
Appointments, reminders and patient follow-up.
Outage communication and billing enquiries at scale.
Order tracking, returns and WhatsApp commerce.
Citizen service lines with full accountability.
Admissions, fees and student support.
Deployment & security
Cloud
Managed hosting with fast onboarding.
On-premise
Run alongside your existing FreePBX.
Role-based access
Permissions enforced server-side.
Audit trails
Every sensitive action logged.
Packages
Every package is configurable. Pricing is tailored to your seats and channels.
Voice and digital inbox for growing teams
Full operations with supervision and quality
AI-first contact centre at scale
FAQ
Yes. The FreePBX connector syncs queues, extensions and call events, and provides a WebRTC softphone for agents.
Tell us about your team and channels and we’ll prepare a tailored walkthrough.